Customer Service Training

Certificate in Customer Service Training

Do you need to develop great customer service skills?

We’ve got everything covered in this comprehensive Customer Service Training course. Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities.

The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, how to deal with complaints and much more. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience.

What will I learn?

This Customer Service Skills Training course will develop knowledge and skills in key areas such as:

• Delivering customer service
• Customer retention
• Resolving customer problems
• Business principles
• Managing your own performance
• Professional development

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will give you the confidence to secure your qualification.

ThisCustomer Service Training course is comprehensive and is designed to cover key areas listed under the curriculum. This course has been designed for 38 guided learning hours.

COURSE CURRICULUM

Module 01 : Customer Service Principles

Module 02 : Customer Service Essentials

Module 03 : Setting Customer Service Goals & Objectives

Module 04 : Communication Skills for Customer Service

Module 05 : Customer Service Techniques

Module 06 : How to Manage Customer Service Team

Module 07 : Improving Your Customer Service Leadership

Module 08 : Leading Customer Service Team

Module 09 : Team Working and Team Building

Module 10 : Handling Customer Complains

Module 11 : How to Work with Unhappy Customers

Module 12 : How to Gain Back Lost Customers

Module 13 : Telephone Techniques

Module 14 : Telephone Etiquette

Module 15 : Telephone Customer Service

Module 16 : Power of Telephone Courtesy

Module 17 : Internal Customer Service

Module 18 : Customer Service at Call Centers

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a certificate in “Customer Service Training”.

• This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
• The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

• Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Sales Manager